Our gift boxes are strong and simple, great for keeping your presents safe. They're good for our planet because you can recycle them, but we made them to be used again, and again and again.

Our wrapping - metallic gold and silver, black and white tissue paper is colour fast and acid free.

Our Angelic Thoughts White ribbons with black printing are compostable and we are slowly introducing other colours. They are a softer non shiny ribbon which is much more environmentally friendly!

Special things need special care

When you put your time and effort into choosing a special card or gift, the very last thing you want is for it to be damaged or arrive in less than perfect shape. We strive to ensure that the recipient gets something they can cherish.

For cards:

Depending on the type of card you ordered, it will either be dispatched in a rigid mailer, or an even stronger card box for very delicate cards. If we deem it necessary, cards will also be placed in a natural, compostable cellophane bag/wrap for further protection.

For gifts:

We provide a beautiful parcel with the aim of your recipient feeling special from the moment they open the box!

Speaking of boxes, we source our custom, Australian made gift boxes from a wonderful Australian Company. 

A lot of our product packaging is printed by us and assembled by hand - this adds to the hand crafted ethos and adds that unique appeal!  

We source sustainable and environmental protective wrap and packaging where possible and take care to provide practical protection.

This means we source appropriate recycled materials or material that has come from Sustainable Forestry where possible. We prefer items that can be composted as that is even more sustainable and are learning, growing and changing with this aim in mind.

 

 

 

Under Ideal Conditions an individual candle burns: approx 40hrs+

Shipping Information

Complimentary Australia Wide Shipping is included for orders over $150:

Simply select complimentary delivery at the checkout.

For orders under $150, delivery costs are calculated at the checkout, or you can estimate shipping costs from the cart.

Australia - NSW - up to 4 business days

Australia - interstate - up to 8 business days on average for major cities - up to 10 or more business days for more remote areas like Darwin and parts of Western Australia

Express Shipping

Express Shipping options are also available and calculated at the checkout, or you can estimate shipping costs from the cart.

Australia Post time frames are subject to change based on the current Impacts on their delivery systems. There is NO guaranteed next day delivery at present. 

Current express delivery estimates are:

Australia NSW - up to 2 business days

Australia interstate - 2-3 business days on average for major cities - up to 6 business days for more remote areas like Darwin and parts of Western Australia

Express Post Prices for cards range from

DL $8.55   (Small and DL cards)

C5 $8.85    (Standard and Large cards)

B4 $10.50    (if size exceeds C5 - this may include some large, unusually shaped, or heavily embellished)

Express Post Prices for parcels

Prices are calculated at the check out or you can estimate shipping costs from the cart. Express post parcel prices start from $14.10

 

International Shipping

International Shipping options are also available and calculated at the checkout.

Current international Australia Post shipping times 

Multiple Addresses?

You will need to place individual orders and checkout for each separate address.

Some of us are early birds...

Some of us are practical...

Some of us just like making people wait...

What ever the case you may find yourself in need of a "Do Not Open Until" note at some stage...

You might be sending a couple of cards together to the same recipient for different occasions - It might be their birthday a few days before or after Father's Day, or their birthday could fall straight after New Year.

Select your card/s and gift/s and then buy a "Do NOT Open Until" note - you can put in the date/time and specify which recipient card or gift it is to be applied to.

🥰 Happiness Guaranteed 🥰

REFUNDS / RETURNS

 ----

We want you and your recipient to be delighted with your purchase. If you are not please contact us to see how we can help at sales@angelicthoughts.com.au .

We are committed to providing a high quality product and will do our best to deliver. Unfortunately there are some circumstances that we can’t control.

If there are:

• Late arrivals of parcels/cards – this is one of the reasons we make it optional for you to receive an emailed image ahead of time. It is no substitute for the real item, however a photo of the finished product emailed to the address of your choice is your way of letting your recipient know that something special is on the way
• spelling, punctuation, or errors in grammar in our customisable fields. What we might consider a spelling mistake or grammatical error quite often turns out to be intended, so for this reason our policy is to leave all customised fields as they are entered
• Low resolution images or low quality but high-resolution images
• Change of mind

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, please contact us to see how we can help.

To be eligible for a return, your item must be in the same condition that you received it. Where possible it must also be in the original packaging.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and be in touch to see how we can remedy the situation - whether we refund or replace - up to you.

If you choose a refund it will then be processed, and a credit will automatically be applied to your credit card or original method of payment. If you choose to have a replacement, it will be shipped out to you. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@angelicthoughts.com.au.

Shipping

To return your product, contact us to receive further information about shipping return labels.